# Pair and activate your Apple Watch with Visible

Calls, texts, and even apps are brought straight to your watch when you purchase and activate a Cellular Plan for your Apple Watch!

When you activate service on your Apple Watch with Visible, your watch shares the same number as the iPhone on your Visible plan. That means, even if you’ve left your phone at home, you will have service on your Apple Watch!

Visible Members can:

- Bring their own compatible Apple Watch, or [buy one from the Visible shop](/content/shop/wearables/index.html).
- [Finance an Apple Watch through Affirm](/content/shop/cell-phone-financing/affirm/index.html)
- [Buy device protection through Assurant.](/content/visible-protect/index.html)
- [Remove their Smartwatch service at any time.](/content/help/activating-your-apple-watch#Remove-Restore-SmartwatchService/index.html)

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| **Note:** <br>- To activate an Apple Watch [you must have an iPhone](/content/shop/smartphones/apple/index.html) with [active Visible service](/content/plans/index.html).<br>  <br>  - [Shop for iPhone with Visible](/content/shop/smartphones/apple/index.html).<br>  - [Check your iPhone compatibility](/content/shop/compatibility/index.html).<br>    <br>    - The member must:<br>      - Enter the IMEI.<br>      - See the results.<br>  - [Choose a Plan with Visible](/content/plans/index.html).<br>  - [Activate your iPhone with Visible](/content/help/How-do-I-activate-service-using-eSIM/index.html).<br>- Apple Watch 3 or lower is not compatible with Visible's cellular watch plan.<br>- [Activate an Android Smartwatch with Visible](/content/help/activating-your-android-wearable/index.html) |

# Before you start activation

- Fully charge your iPhone’s battery

- Put your Apple Watch on the charger

- Connect your iPhone to Wi-Fi

- [Make sure you’re in an area with network coverage](/content/plans/coverage/index.html)

- [Check that the most current software is installed on your Apple Watch and iPhone.](/content/help/updating-your-device/index.html)

- Check that you have the most current version of the Apple Watch app on your iPhone
  - If you don’t have the app, download it!

# Pairing your Apple Watch with your iPhone

Follow these steps to pair your device with your iPhone:

|     |     |
| --- | --- |
| **Step** | **Action** |
| 1 | Make sure your iPhone and Apple Watch devices are present and close to each other. |
| 2 | Open the **App** **store** app on your iPhone, and download the **Watch** app and open it. |
| 3 | Put the Apple Watch on your wrist, and turn it on.<br>- Press and hold the side button until you see the Apple logo.<br> |
| 4 | Begin the pairing process.<br>- On the **Watch** app on your iPhone, wait for the Apple Watch pairing screen to appear, and tap **Continue**. |
| 5 | Tap **Set Up for Myself**. |
| 6 | When prompted, position the camera of your iPhone so the watch appears in the viewfinder. This initiates the pairing process. |
| 7 | Tap **Set Up Apple Watch**, and follow the prompts on both your iPhone and Apple Watch to finish the pairing process. |

# Setting up the Visible network on your Apple Watch

Follow these steps to add Cellular service to your Apple Watch:

|     |     |
| --- | --- |
| **Step** | **Action** |
| 1 | Open the **Watch** app and navigate to **My Watch** \> **Cellular Setup** > **Set up Cellular**. |
| 2 | When prompted, log into your **Visible** account and follow the rest of the prompts to set up service on your Apple Watch. |
| 3 | A message saying **Device Added to Your Account** will pop up on your iPhone. This is the indicator your watch is activated with Visible service.

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| --- |
| **Note:** it may take up to 30 minutes for service to be established on your Apple Watch. | |
| 4 | [Check that service is working on your Apple Watch.](/content/help/troubleshooting-service/index.html) |

# Switch to a different Apple Watch on the Visible Smartwatch plan

Replacing your current Apple Watch with a new one?

Follow these steps to make sure you have service on your new watch:

|     |     |
| --- | --- |
| **Step** | **Action** |
| 1 | Pair your new Apple Watch to your iPhone<br>- See the [Pairing your Apple Watch with your iPhone](/content/help/activating-your-apple-watch#PairiAppleWatchToiPhone/index.html) steps for more information. |
| 2 | Open the **Watch** app and navigate to the **My Watch** section > select **Cellular**. |
| 3 | Select **Set Up Cellular**, and then select **Set Up Cellular** again. |
| 4 | You will be prompted to log into your **Visible** account. |
| 5 | On the **Is this a new watch?** screen, confirm you want to make the switch to your new Apple Watch by selecting **Replace**. |
| 6 | Once your account has been updated, select **Finish** on the **Account updated** screen. |
| 7 | On the **Watch** app under the **Cellular** section > under **CELLULAR PLAN** it will have **Visible** listed as the plan for your Apple Watch.

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| **Note:**<br>- If it says **Activating** underneath **Visible** where your Smartwatch plan is listed, your watch service has not finished activating yet.<br>  <br>- You do not need to unpair your old watch, this process will remove the previously used Apple Watch from the Visible Smartwatch plan.<br>  <br>- For members switching from one device to another, see [Switching is SIMple](/content/help/switching-is-simple/index.html). | |
| 8 | [Check that service is working on your Apple Watch.](/content/help/troubleshooting-service/index.html) |

# Switch Smartwatch service to a different iPhone

|     |     |
| --- | --- |
| **Step** | **Action** |
| 1 | Open the **Watch** app on your current iPhone. |
| 2 | Select **All Watches**, and select the information button to the right of the watch you would like on the new iPhone – this is an i with a circle around it. |
| 3 | Select Unpair Watch, and then select **Keep cellular** plan from the following options:<br>- **Keep cellular plan**<br>  <br>- **Remove cellular plan**<br>  <br>- **Cancel unpairing**<br>  <br>Once you have done so, the unpairing Apple Watch will begin. |
| 4 | On the new iPhone, [pair your watch](/content/help/activating-your-apple-watch#PairiAppleWatchToiPhone/index.html).

|     |
| --- |
| **Note**:<br>The cellular plan is retained through this process and does not require any further steps. | |
| 5 | [Check that service is working on both your Apple Watch and iPhone](/content/help/troubleshooting-service/index.html) |

# What happens if I change my plan with Visible?

It’s really simple!

Let’s say you go from the Visible plan to the Visible+ or Visible+ Pro plan with your phone service.

If you’re going from the Visible plan to the Visible+, or stepping down, plan with your phone service, just:

- Restart your iPhone

- [Check that service is working on both your Apple Watch and iPhone](/content/help/troubleshooting-service/index.html)

For more information on how to Switch phone plans with Visible, see [Manage your Visible account](/content/help/managing-visible-account/index.html).

# Remove or restore Smartwatch service

You can remove your Smartwatch Service right from your Visible account.

Once you have completed the process below, service will remain on your watch through the end of your service cycle. If you decide you want to cancel the removal of your Smartwatch service, you have until 3 days before your next service cycle to restore the service.

Follow these steps to remove or replace service on your watch:

|     |     |
| --- | --- |
| **Step** | **Action** |
| 1 | [Sign into your Visible account.](/content/sign-in/index.html) |
| 2 | Navigate to the **Account** section. |
| 3 | Scroll to **My Devices**:<br>- Select **Remove Watch Plan.**<br>  <br>- Select **Restore Watch Plan –** this will restart your Smartwatch service if you have previously removed it. |

If you need assistance, feel free to [reach out to the Care](/content/help/contact-us/index.html) team through the Visible app or chat online.