# Making a payment Signing up with Visible means we're at your service! That includes a monthly charge for your services and we can show you how to make it. Here’s how payment works: - When you make a payment it is immediately applied at submission. - Payments can be made as early as 7 days prior to the next due date. - Payments must be made by 11:59 PM on your due date - Payments made the day after the due date may result in loss of service, and the account will fall into a lapsed status. ## Payment Methods Members can have up to five different payment methods in their account at one time. The default payment method is the one used for your payments, whether you make them manually each month or set up autopay. Visible accepts a plethora of payment methods! Here’s a list of what we support: - All major card brands including credit, debit, and prepaid cards. - PayPal - Venmo - *Apple Pay (iOS app only) * **Apple Pay:** is currently only available to make a one-time manual service payment for your account, including if your account has lapsed and you need to bring your account current. Apple Pay is not available for autopay, activation, or purchases. | | | --- | | **Note:**
- Visible does not support payments in the form of physical cards, EFT, mailed cash/checks, or wire transfers. | ### Differences between monthly and annual phone payments Visible allows members to choose monthly or annual payments for their phone service plan. Paying annually provides you with savings and removes the monthly obligation to submit a payment for service. The phone plan payment due date for: | | | | --- | --- | | **Monthly payments** | - Next payment for your phone service is one calendar month from the date the service is activated.
- Payment reminders are sent out in the following intervals to let you know how many days are left until your next service payment:
- 6 days before payment is due

- 3 days before payment is due

- 2 days before payment is due
- **Example**: If service is activated on the 5th of the month, then every month on the 5th your payment for Visible phone service is due. | | **Annual payments** | - Next payment for your phone service is one calendar year from the date the service is activated.
- Emails will be sent in the following intervals to let you know how many days are left until your renewal date:
- 60 days before renewal

- 35 days before renewal

- 15 days before renewal

- 3 days before renewal
- **Example**: If service is activated on the 5th of March, then next year on the 5th of March your payment for Visible phone service is due. | Services not available as an annual plan options: - [Smartwatch Service](/content/help/activating-your-apple-watch/index.html) - Annual Visible & Visible+ Plan Members – you will still have to pay monthly for your Smartwatch Plan. - Annual Visible+ Pro Plan Members – your Smartwatch Service is included in your phone plan. - Visible Protect – this service must be paid monthly in order to apply to your devices and wearables. For more information on the differences in paying monthly or annually for a Visible phone plan, see our [plans page](/content/plans/index.html). | | | --- | | **Note:**
- Monthly service discounts do not apply to annual plans.

- Visible Payback service credits can only be applied to monthly service plans. An Annual Plan is not available to pair with Visible Payback at this time. | ### Manual payment Want to make a payment right now? No problem! Here’s how payment works: - Manual payments can be made as early as 7 days prior to the next due date. - Payments must be made by 11:59 PM on your due date. - Payments made the day after the due date may result in loss of service, and the account will fall into a lapsed status. Members can make manual payments through the Visible app or on the Visible website: | | | | --- | --- | | **Visible app** | 1. Log into the **Visible** app.
2. Make sure you have [added a payment method](/content/help/billing-payments#AddPaymentMethod/index.html) before proceeding.
3. Navigate to the **Account** section and select **Make payment** in the **Service and plans** box.
4. Select **Pay** – the amount owed, day the payment is due, and payment method will be displayed.
5. Once you receive the **Thanks for your payment** screen, select **Done**. | | **Online** | 1. [Sign into your Visible account.](/content/sign-in/index.html)
2. Make sure you have [added a payment method](/content/help/billing-payments#AddPaymentMethod/index.html) before proceeding.
3. Navigate to the **Overview** section, and select **Make payment** in the **Service and plans** box.
4. Select **Pay** – the amount owed, day the payment is due, and payment method will be displayed.
5. Once you receive the **Thanks for your payment** screen, select **Done.** | ## Add a payment method Ready to save a payment so you don’t go through the hassle of typing in your payment information over and over again? | | | --- | | **Note:**
- If you only have one payment method, this will be the defaulted payment method.

- Learn more about [Autopay](/content/help/billing-payments#BackupPayment/index.html) below. | Add a payment method through the Visible app or on the Visible website: | | | | --- | --- | | **Visible app** | 1. Log into the **Visible** app.
2. Navigate to the **Account** section of your account.
3. Select **Add payment method**, select the type of payment, and fill out the account details.
4. Select **Set as Default Payment Method** to save the information. | | **Online** | 1. [Sign into your Visible account.](/content/sign-in/index.html)
2. Navigate to the **Overview** section of your account.
3. Select the **Payment methods** box.
4. Select **Add payment method**, select the type of payment, and provide the payment details.
5. Select **Set as Default Payment Method** to save the information. | ### Add backup payment method Setting a backup payment method allows you to never miss a payment! If an issue occurs with your default payment method, this allows payment to be processed through an automatic backup payment method. Follow these steps to add a backup payment method to your Visible account: | | | | --- | --- | | **Visible app** | 1. Log into the **Visible** app.
2. Navigate to the **Account** section of your account.
3. Select the **Payment methods** box.
4. Select the three dots to the right of the payment method you would like to make your backup payment.
5. Select **Set as backup** and then select **Yes, update** on the **Update backup method?** screen.
6. On the **Payment methods** page, **Backup** will be above the payment you have selected. | | **Online** | 1. [Sign into your Visible account.](/content/sign-in/index.html)
2. Navigate to the **Overview** section of your account.
3. Select the **Payment methods** box.
4. Select the three dots to the right of the payment method you would like to make your backup payment.
5. Select **Set as backup** and then select **Yes, update** on the **Update backup method?** screen.
6. On the **Payment methods** page, **Backup** will be above the payment you have selected. | ### Remove a payment method Here are some steps to walk you through removing a payment method: | | | | --- | --- | | **Visible app** | 1. Log into the **Visible** app.
2. Navigate to the **Account** section of your account.
3. Select the **Payment methods** box.
4. Select the three dots to the right of the payment method you would like to make your backup payment.
5. Select **Delete payment method** and then select **Yes, delete**. | | **Online** | 1. [Sign into your Visible account.](/content/sign-in/index.html)
2. Navigate to the **Overview** section of your account.
3. Select the **Payment methods** box.
4. Select the three dots to the right of the payment method you would like to make your backup payment.
5. Select **Delete payment method** and then select **Yes, delete**. | ### Autopay Make it easy on yourself, switch to Autopay so you don’t have to worry about making your payment on time. When you set up Autopay, your payment is processed on your due date. Members now have the option to set up a backup payment. For more information, see the [Add backup payment method](/content/help/billing-payments#BackupPayment/index.html) section. If there are any issues processing a payment and you have: - A default payment method and no backup payment – Visible will try a second and a third time to process your default payment. If your default payment fails on the third and final attempt, you will need to make a manual payment. - A default and backup payment method – Visible will try both the default and backup payment method. If both of those fail, we will make a total of three attempts to charge both the default and backup forms of payment. If they both fail on the third and final attempt, you will need to make a manual payment. Ready to set up a recurring payment so you don’t go through the hassle of typing in your payment information over and over again? Here are some steps on how to turn the Autopay feature on and off: | | | | --- | --- | | **Visible app** | 1. Log into the **Visible** app.
2. Navigate to the **Account** section of your account.
3. Where it says **Autopay**, use the toggle to turn it on or off. | | **Online** | 1. [Sign into your Visible account.](/content/sign-in/index.html)
2. Navigate to the **Overview** section of your account.
3. Where it says **Autopay**, use the toggle to turn it on or off. | ## Payment History Curious about a previous payment? Take a look through the Visible app or on the Visible website: | | | | --- | --- | | **Visible app** | 1. Log into the **Visible** app.
2. Navigate to **Account** and scroll down and tap **Payment History**
3. Tap on a date for a detailed breakdown of your payment. | | **Online** | 1. [Sign into your Visible account.](/content/sign-in/index.html)
2. Navigate to the **Payment History** section of the account.
3. Select a date for further examination. | ## Refunds & Chargebacks | | | | --- | --- | | **Chargeback Status** | If you are curious about the status of a chargeback, reach out to the credit card or banking institution you opened the chargeback with to learn the status of the claim. | | **Denied Refunds** | If your bank and/or credit card company denied a refund from Visible, you will have to contact the financial institution to find out what happened. | If you need assistance, feel free to [reach out to the Care team](/content/help/contact-us/index.html) through the Visible app or chat online.