How to transfer or port your number out of Visible

Any Visible member can port-out of Visible. This means that the phone number you used with Visible can be transferred to another network if you decide to leave.

What do I need to port-out of Visible?

In order to port-out or transfer your number from Visible to another carrier, you will need:

Your Visible account number
A Port-Out PIN

Port-Out PINs need to be requested from your Visible account.


Note: - Your Port-Out PIN is only valid for 7 days from the time you request it. - A maximum of 3 PINs in any 24 hour period are allowed to be requested. - If you request a new PIN, any previously requested PINs will be invalidated. - Invalidate the latest Port-Out PIN by using a link provided in your email or SMS. - A Port-Out Pin to arrive, via email, can take up to 60 minutes.

Where can I find my Visible account number and Port-Out PIN?

Follow these steps to request your Visible account number and Port-Out PIN for transferring to another carrier:


Online	1. Before requesting the Port-Out PIN, make sure Line Lock is toggled to Unlocked. 2. Log into your Visible account online and navigate to the Profile section. 3. Tap Port-Out PIN: request via email to request your Port-Out PIN. 4. Check your email or text messages for a message containing your: - Port-out PIN (unique 6-digit PIN) - Account Number - Phone number
Visible app	1. Before requesting the Port-Out PIN, make sure Line Lock is toggled to Unlocked. 2. Open the Visible app and navigate to the Account section. 3. Tap Port-Out PIN: request via email to request your Port-Out PIN. 4. Check your email or text messages for a message containing your: - Port-out PIN (unique 6-digit PIN) - Account Number - Phone number

Once you have your Visible account number and Porting-Out PIN, you’re ready to initiate a request for porting with a new carrier.


Note: - In order to transfer your number to another carrier: - Your Visible account must be active or no more than 60 days have passed since your last successful payment. - If you closed your Visible account before porting out, you will need to re-activate your Visible account within 50 days to port out your number. - After 50 days your number will no longer be available to you. - Changed the email associated with your account in the last 30 days – you will need to view your Port-Out pin via text message, or using your old email. - Account has lapsed – you will only receive your port-out information by email.

Note:
- In order to transfer your number to another carrier:
- Your Visible account must be active or no more than 60 days have passed since your last successful payment.
- If you closed your Visible account before porting out, you will need to re-activate your Visible account within 50 days to port out your number.
- After 50 days your number will no longer be available to you.
- Changed the email associated with your account in the last 30 days – you will need to view your Port-Out pin via text message, or using your old email.
- Account has lapsed – you will only receive your port-out information by email.

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.