Switching is SIMple

Trying to switch from one device to another or from pSIM to eSIM? Visible makes it SIMple by allowing you to do it right from your phone!

Switch from one device to another on the Visible network

Have a brand new device and looking to transfer your service from the old one to the new one? Look no further! We can tell you everything you need to know about switching your service to a new device.

The process you follow will depend on the type of SIM you use on your device:


Physical SIM or pSIM	- Visible members who use a pSIM can transfer their service from one device to another by taking out the pSIM from their old phone and inserting it into the new one. - For steps on how to do this, please see How To Insert SIM Card and Activate Service. - If your new device doesn’t have a slot for your current pSIM – you can both transfer your service and switch from pSIM to eSIM by following Switching is SIMple steps.
Embedded SIM or eSIM	Visible members who use an eSIM transfer their service using their Visible app. For steps on how to do so, see the Switching is SIMple steps section.

Physical SIM or pSIM

- Visible members who use a pSIM can transfer their service from one device to another by taking out the pSIM from their old phone and inserting it into the new one.
- For steps on how to do this, please see How To Insert SIM Card and Activate Service.
- If your new device doesn’t have a slot for your current pSIM – you can both transfer your service and switch from pSIM to eSIM by following Switching is SIMple steps.

Embedded SIM or eSIM

Visible members who use an eSIM transfer their service using their Visible app. For steps on how to do so, see the Switching is SIMple steps section.

Is my device compatible?

All devices purchased from Visible will be compatible with the Visible network. If you have purchased your device elsewhere, use the Compatibility Checker to make sure your device can be used on the Visible network.

Switch from pSIM to eSIM with Visible

Want to give eSIM a try? We can walk you through how to switch from a pSIM to an eSIM so you never have to worry about losing your SIM card again.

Here is what we recommend you do:

Check if your device is eSIM compatible
Follow the Switching is SIMple steps

Is my device eSIM compatible?

Not all devices are eSIM compatible. Make sure you check that you have a compatible device before switching from pSIM to eSIM:


iOS device	1. Open the Settings app. 2. Navigate to Cellular. 3. If the Add eSIM section is present, your device should have eSIM capabilities
Samsung device	1. Open the Settings app. 2. Navigate to Connections > SIM card manager. 3. If Add eSIM is available, your device supports eSIM
Google device	1. Open the Settings app. 2. Navigate to Network & Internet. 3. Select eSIM Cards. 4. If Connect to a Mobile Network has a Download a SIM instead? option, then your device is eSIM compatible.

Switching is SIMple steps


Note: - Go over the checklist below before doing one of the following - Transferring service from one device to another - Switching from pSIM to eSIM - Depending on your device type the steps will be different: - iOS device - Android device

Before switch checklist

Back up the data on your device:
- iOS device
- Android device
For Devices purchased elsewhere:
- Check that it has been unlocked and is ready for activation
Check that your phone is running the latest operating system software
Check that you have the latest version of the Visible app
- If you don’t have the app, download it!
Fully charge your phone’s battery
Connect your device to Wi-Fi
Make sure you’re in an area with network coverage.

iOS device


Step	Action
1	To ensure the activation process goes smoothly, see the Before switch checklist.
	Note: - If you are transferring service to a new device, make sure you are using your new device when following these steps.
2	Open the Visible app and login to your account.
3	Navigate to Account > Your devices, and under Switching phones is SIMple select Switch Now.
4	On the Where do you want your eSIM screen?, choose the option that applies to you: - My current phone– switching from pSIM to eSIM on the same phone: - Continue to step 5. - A new phone– transferring service from one device to another: - Select Continue on the Make sure you’re using the new phone you want to activate screen.
5	Enter the device’s entire IMEI in the field provided, and select Next.
6	Confirm that you completed the Before you activate Checklist on the screen by checking off the items listed below, and select Continue: - Are you on Wifi? - Is your phone updated? - Is your phone battery charged?
7	Once you have verified your account from the code sent to your email or phone number, the Visible app will download your service.
	Note: If you encounter an issue during this process, you will be presented with QR code activation. - See one of the following for more information on the QR code process: iPhone Activation article under the QR Code Activation section.
8	When you receive the Activate eSIM screen, select Continue twice.
9	Select Done on the Cellular Setup Complete screen.
10	Choose your: - Default line, and select Continue. - Main line for iMessage & FaceTime, and select Continue. - Default line for cellular data, and select Continue.
11	You will receive one of two screens: - Success! – You have successfully transferred and downloaded your eSIM on your device - Almost Done – It may take up to 15 minutes for your eSIM to completely transfer and download
12	Check to make sure your service is working.

Android device


Step	Action
1	To ensure the activation process goes smoothly, see the Before switch checklist.
	Note: - If you are transferring service to a new device, make sure you are using your new device when following these steps.
2	Open the Visible app and login to your account.
3	Navigate to Account > Your devices, and under Switching phones is SIMple select Switch Now.
4	On the Where do you want your eSIM screen?, choose the option that applies to you: - My current phone– switching from pSIM to eSIM on the same phone: - Continue to step 5. - A new phone– transferring service from one device to another: - Select Continue on the Make sure you’re using the new phone you want to activate screen.
5	Enter the device’s entire IMEI in the field provided, and select Next.
6	Confirm that you completed the Before you activate Checklist on the screen by checking off the items listed below, and select Continue: - Are you on Wifi? - Is your phone updated? - Is your phone battery charged?
7	Once you have verified your account from the code sent to your email or phone number, the Visible app will download your service.
	Note: If you encounter an issue during this process, you will be presented with QR code activation. - See one of the following for more information on the QR code process: Android Activation article under the QR Code Activation section.
8	The You’re almost there screen will walk you through how to remove an old Visible eSIM from your device. - Select Continue if you do not have an old eSIM on your device or you have completed the process.
9	Select OK on the Your SIM will be downloaded soon screen.
10	Select Settings on the Download Finished screen, and turn on your Visible eSIM with the Use SIM toggle – toggle should be slid to the right to turn it on. - Select Yes when asked Turn on Visible? - Select Continue on the You’re almost there screen, and wait for the Visible network to connect.
11	You will receive one of two screens: - Success!– You have successfully transferred and downloaded your eSIM on your device. - Almost Done – It may take up to 15 minutes for your eSIM to completely transfer and download.
12	Check to make sure your service is working.

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.