Visible Network Features

We’re not here to slow you down. No matter what plan, Visible provides unlimited talk, text, hotspot, and data in the US on Verizon’s 4G LTE and 5G networks.

Network Speeds

The network speed depends on a number of factors, including:

The Visible plan you chose
Device make and model
Your location
The number of Members using the same spectrum resources

When you hear 4G or 5G, it means there was an evolution or change in that company's network. Simply put, the G stands for generation. The move to 5G can give Members a faster, more responsive, and overall more powerful experience.

Keep in mind:

Not all devices have 5G capabilities.
- iPhone 11 and older are 4G devices.
- Check out our latest 5G assortment in the Visible Shop. Devices purchased from Visible will automatically have 5G.
- Porting-in? Use the Visible Compatibility Checker to see if your phone will work on 5G.
Not all areas have 5G availability.
- Check out the Coverage Map to see what type of availability is in your area.
Hotspot – While some devices may support more than one connected device, a single connected device will experience optimal speeds.
- Performance will be reduced if multiple devices access data through the hotspot simultaneously.
- Actual data speed, availability, and coverage will vary based on device capabilities, usage, your location, and network availability.
Video streaming quality for connected devices is based on your plan and activation date.
- When HD Video is enabled – all connected devices will stream in 720p HD
  - If you are outside of 5G Ultra Wideband, 5G, and 4G LTE coverage areas, video streaming will be 480p SD – check out the Coverage Map to see what type of availability is in your area.
- When HD Video is disabled – all connected devices will stream in 480p SD
See Streaming videos for more information.

The Visible network currently offers:

5G Ultra Wideband
5G
4G LTE

Visible 5G

Upload pictures or videos faster while connected in a crowded area, and quicker downloads. 5G ushers in the 4th Industrial Revolution and has the potential to impact almost everything Members interact with.

With Visible, 5G is automatically included with the Visible, Visible+, and Visible+ Pro plans. There are no extra fees for 5G coverage.

Whether you're an iOS or Android user, make sure you have the most up-to-date version of the software installed on your phone to enable 5G. When it’s enabled, in the upper left-hand corner you’ll see a special 5G icon.

Where do I have Visible network Coverage?

You never have to question if there’s service in your area with Visible. Check out the Coverage Map to see the range of service Visible provides.

Service is available in the United States, including Alaska and Hawaii. Visit our International Services article to learn more about international coverage.

Streaming videos

With all the Visible plans, you’ll never have to worry about missing your favorite show! Visible offers video streaming in a variety of HD streaming qualities. Streaming quality is based on your plan and activation date.


Visible	Visible+	Visible+ Pro
480p SD	Up to 1080p HD	Up to 4k HD


Note: - 480p SD is the default setting. - Visible+ and Visible+ Pro members must manually enable HD Video streaming for 720p HD - HD video streaming is available inside the 5G Ultra Wideband, 5G, and 4G LTE coverage areas. - If you are outside of 5G Ultra Wideband, 5G, and 4G LTE coverage areas, video streaming will be 480p SD – check out the Coverage Map to see what type of availability is in your area. - If you are interested in receiving full Visible+ plan benefits, see Manage your Visible account for more details on changing plans.

Note:
- 480p SD is the default setting.

- Visible+ and Visible+ Pro members must manually enable HD Video streaming for 720p HD
- HD video streaming is available inside the 5G Ultra Wideband, 5G, and 4G LTE coverage areas.
- If you are outside of 5G Ultra Wideband, 5G, and 4G LTE coverage areas, video streaming will be 480p SD – check out the Coverage Map to see what type of availability is in your area.
- If you are interested in receiving full Visible+ plan benefits, see Manage your Visible account for more details on changing plans.

Enable and Disable HD Video streaming

The HD video toggle will remain locked in the Disabled position for the following plans:

Visible
Switched to or activated Visible+ before March 27, 2024

Ready to enjoy the perks of high-definition video streaming? Follow these steps to toggle your HD service:


Online	1. Check the following: 1. Make sure you’re connected to Visible service. 1. See Check and fix your Visible service for more information. 2. Make sure you're connected to WiFi. 2. Sign into your Visible account. 3. From the Account Overview > Navigate to the Get the most out of Visible section and select HD Video. 4. You will see a toggle underneath HD Video: 1. Enabled or Disabled will be listed to the right of the toggle indicating the current HD Video setting. 2. Select the toggle to Enable or Disable HD Video. 1. It may take several minutes for the change to take effect.
Visible app	1. Check the following: 1. Make sure you’re connected to Visible service. 1. See Check and fix your Visible service for more information. 2. Make sure you're connected to WiFi. 2. Log into the Visible app. 3. From the Account dashboard > Navigate to the Get the most out of Visible section and swipe left until you see HD Video. 1. Select HD Video. 4. You will see a toggle underneath HD Video: 1. Enabled or Disabled will be listed to the right of the toggle indicating the current HD Video setting. 2. Select the toggle to Enable or Disable HD Video. 1. It may take several minutes for the change to take effect.

Online

1. Check the following:

1. Make sure you’re connected to Visible service.
1. See Check and fix your Visible service for more information.
2. Make sure you're connected to WiFi.
2. Sign into your Visible account.
3. From the Account Overview > Navigate to the Get the most out of Visible section and select HD Video.
4. You will see a toggle underneath HD Video:
1. Enabled or Disabled will be listed to the right of the toggle indicating the current HD Video setting.

2. Select the toggle to Enable or Disable HD Video.
1. It may take several minutes for the change to take effect.

Visible app

1. Check the following:
1. Make sure you’re connected to Visible service.
1. See Check and fix your Visible service for more information.
2. Make sure you're connected to WiFi.
2. Log into the Visible app.

3. From the Account dashboard > Navigate to the Get the most out of Visible section and swipe left until you see HD Video.
1. Select HD Video.
4. You will see a toggle underneath HD Video:
1. Enabled or Disabled will be listed to the right of the toggle indicating the current HD Video setting.

2. Select the toggle to Enable or Disable HD Video.
1. It may take several minutes for the change to take effect.


Note: Once enabled, HD video will remain in the Enabled position until manually Disabled.

What happens when I roam with Visible?

Roaming is what happens when you don’t have network coverage in a location through your current carrier and hop onto another service provider’s network. Typically this happens internationally, but can happen domestically as well.

If you happen to “roam” domestically into an area where this happens, don’t worry! Visible does not charge for roaming.

Domestic roaming is only available in select areas, and speeds are reduced to 2G while roaming. Currently, Visible does not support long-term domestic roaming.

To learn more about International roaming head to our International Services page.

How do I improve my service?

Having trouble with your service? Visit our page on checking and improving your cell phone service.

For more information on our data and broadband services, check out our Legal Disclosures page.

To learn more about what Visible plans have to offer, go to Choose Your New Visible Plan.

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.