Pair and activate your Apple Watch with Visible
Pair and activate your Apple Watch with Visible
Calls, texts, and even apps are brought straight to your watch when you purchase and activate a Cellular Plan for your Apple Watch!
When you activate service on your Apple Watch with Visible, your watch shares the same number as the iPhone on your Visible plan. That means, even if you’ve left your phone at home, you will have service on your Apple Watch!
Visible Members can:
- Bring their own compatible Apple Watch, or buy one from the Visible shop.
- Finance an Apple Watch through Affirm
- Buy device protection through Assurant.
- Remove their Smartwatch service at any time.
| Note: - To activate an Apple Watch you must have an iPhone with active Visible service. - Shop for iPhone with Visible. - Check your iPhone compatibility. - The member must: - Enter the IMEI. - See the results. - Choose a Plan with Visible. - Activate your iPhone with Visible. - Apple Watch 3 or lower is not compatible with Visible's cellular watch plan. - Activate an Android Smartwatch with Visible |
Before you start activation
Fully charge your iPhone’s battery
Put your Apple Watch on the charger
Connect your iPhone to Wi-Fi
Check that the most current software is installed on your Apple Watch and iPhone.
Check that you have the most current version of the Apple Watch app on your iPhone
- If you don’t have the app, download it!
Pairing your Apple Watch with your iPhone
Follow these steps to pair your device with your iPhone:
| Step | Action |
| 1 | Make sure your iPhone and Apple Watch devices are present and close to each other. |
| 2 | Open the App store app on your iPhone, and download the Watch app and open it. |
| 3 | Put the Apple Watch on your wrist, and turn it on. - Press and hold the side button until you see the Apple logo. |
| 4 | Begin the pairing process. - On the Watch app on your iPhone, wait for the Apple Watch pairing screen to appear, and tap Continue. |
| 5 | Tap Set Up for Myself. |
| 6 | When prompted, position the camera of your iPhone so the watch appears in the viewfinder. This initiates the pairing process. |
| 7 | Tap Set Up Apple Watch, and follow the prompts on both your iPhone and Apple Watch to finish the pairing process. |
Setting up the Visible network on your Apple Watch
Follow these steps to add Cellular service to your Apple Watch:
| Step | Action |
| 1 | Open the Watch app and navigate to My Watch > Cellular Setup > Set up Cellular. |
| 2 | When prompted, log into your Visible account and follow the rest of the prompts to set up service on your Apple Watch. |
| 3 | A message saying Device Added to Your Account will pop up on your iPhone. This is the indicator your watch is activated with Visible service. |
| Note: it may take up to 30 minutes for service to be established on your Apple Watch. |
| 4 |
Switch to a different Apple Watch on the Visible Smartwatch plan
Replacing your current Apple Watch with a new one?
Follow these steps to make sure you have service on your new watch:
| Step | Action |
| 1 | Pair your new Apple Watch to your iPhone - See the Pairing your Apple Watch with your iPhone steps for more information. |
| 2 | Open the Watch app and navigate to the My Watch section > select Cellular. |
| 3 | Select Set Up Cellular, and then select Set Up Cellular again. |
| 4 | You will be prompted to log into your Visible account. |
| 5 | On the Is this a new watch? screen, confirm you want to make the switch to your new Apple Watch by selecting Replace. |
| 6 | Once your account has been updated, select Finish on the Account updated screen. |
| 7 | On the Watch app under the Cellular section > under CELLULAR PLAN it will have Visible listed as the plan for your Apple Watch. |
| Note: - If it says Activating underneath Visible where your Smartwatch plan is listed, your watch service has not finished activating yet. - You do not need to unpair your old watch, this process will remove the previously used Apple Watch from the Visible Smartwatch plan. - For members switching from one device to another, see Switching is SIMple. |
| 8 |
Switch Smartwatch service to a different iPhone
| Step | Action |
| 1 | Open the Watch app on your current iPhone. |
| 2 | Select All Watches, and select the information button to the right of the watch you would like on the new iPhone – this is an i with a circle around it. |
| 3 | Select Unpair Watch, and then select Keep cellular plan from the following options: - Keep cellular plan - Remove cellular plan - Cancel unpairing Once you have done so, the unpairing Apple Watch will begin. |
| 4 | On the new iPhone, pair your watch. |
| Note: The cellular plan is retained through this process and does not require any further steps. |
| 5 |
What happens if I change my plan with Visible?
It’s really simple!
Let’s say you go from the Visible plan to the Visible+ or Visible+ Pro plan with your phone service.
If you’re going from the Visible plan to the Visible+, or stepping down, plan with your phone service, just:
Restart your iPhone
Check that service is working on both your Apple Watch and iPhone
For more information on how to Switch phone plans with Visible, see Manage your Visible account.
Remove or restore Smartwatch service
You can remove your Smartwatch Service right from your Visible account.
Once you have completed the process below, service will remain on your watch through the end of your service cycle. If you decide you want to cancel the removal of your Smartwatch service, you have until 3 days before your next service cycle to restore the service.
Follow these steps to remove or replace service on your watch:
| Step | Action |
| 1 | Sign into your Visible account. |
| 2 | Navigate to the Account section. |
| 3 | Scroll to My Devices: - Select Remove Watch Plan. - Select Restore Watch Plan – this will restart your Smartwatch service if you have previously removed it. |
If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.